Comnet, one of Turkey's internet providers, announced on December 11, 2024 that it was terminating its fiber and VDSL internet services in Turkey. This development has created an unexpected situation for many subscribers and has created uncertainties, especially regarding the refund processes.
How Does Comnet Refund Process Work?
Comnet has announced that subscribers will receive a refund for the remaining days of service on their payment cards. According to the company's official refund policies, refunds can be requested within 14 days of service activation, and refunds are processed within 1 to 7 business days. However, following the termination of its operations in Turkey, many customers reportedly experienced delays in the refund process.
As of February 13, 2025
According to recent data, some customers say there has been no progress despite Comnet's promises to refund them. Many customers who are waiting for a refund say that they are having difficulty getting information about the process and are waiting for a response from the consumer arbitration committees. This situation has created a great victimization among subscribers.
What Should Customers Do?
If you are among the customers waiting for a refund from Comnet, you can follow the steps below:
- Use Official Channels: You can inquire about the status of your refund by contacting Comnet's customer service.
- Contact the Bank: You can contact the bank where you made the payment and evaluate the options to initiate a chargeback process.
- Apply to the Consumer Arbitration Committee: If there is a long delay in the refund process, you can file a complaint with the consumer arbitration committee. These applications can be made easily via e-Government.
- Consult Consumer Associations: You can defend your rights with legal support from consumer associations.
Conclusion
This refund process, following Comnet's discontinuation of internet services in Turkey, has created a troubling situation for many subscribers. Customers are advised to follow the process through official channels and take legal action if necessary. While new statements are expected from the company in the coming days, victimized users continue to seek their rights.
We will update as developments occur. You can share your experiences in the comments!
